Orders received before 10am will be shipped that working day.
New Zealand: 1-4 working days from when order is shipped.
Australia: 3-8 working days from when order is shipped
As long as the item is not fitted or used we are happy to receive it back for a refund or exchange.
Goods can be returned within 30 days of purchase.
Goods must be in original packaging and packed to prevent damage during transit.
Goods must not be fitted or used.
Please email us to advise why you would like to return the item and your full bank details.
Postage is non-refundable. We will subtract postage from the purchase price of your order.
Upon receipt of goods, we will inspect to make sure goods are in brand new, sellable condition. If we determine goods are unused, we will refund your bank account (less the cost of postage).
We will email to confirm when refund has been processed.
To change the level of firmness simply unzip the mattress cover and rearrange the comfort layers inside; it’s that simple.
Firm for Baby (0-12m)
SnüzSurface comes set up in the first stage for baby, with a firm, flat support that’s recommended by sleep experts.
Supple for Toddler (12m-3yrs)
As your baby grows, your mattress adapts. Simply unzip and rearrange the foam layers inside for a medium, progressive support.
Durable for Child (Up to 7yrs)
When it’s time, switch the foam layers to account for your child's changing size and weight.
Water & Dust-mite Barrier
A waterproof layer built into the cover keeps your baby’s mattress clean and dry and protects against dust mites
Supportive Pocket Springs
Individual pocket springs provide a durable, superior support for your little one as they grow
Machine washable cover
Super soft cover that's easily removable and machine washable